Privacy Policy

Who we are

This privacy notice applies to Managed Travel Group and the managed.TRAVEL website. Our contact address is DLF FORUM, DLF Cyber City, Phase III, Sector 24, Gurgaon 122002, India. You can contact us at info@managed-travel.com.

Information we may collect

Depending on how you contact us and the travel service requested, we may collect information such as your name, contact details, company or organisation, travel dates and routes, traveller preferences, and information you choose to include in an enquiry.

Where necessary to arrange travel, additional information may be requested later by the appropriate travel team, including identification or travel-document information, loyalty programme details, payment-related information, or special-service requirements.

Why we use information

We use personal information to receive and route enquiries, communicate with you, research and arrange requested travel services, administer bookings, provide traveller support, manage changes or disruption, maintain appropriate business records, protect our services, and comply with applicable legal obligations.

Consent and other permitted processing

Where processing is based on consent, we aim to make the request clear and specific to the purpose. You may withdraw consent where applicable. Some processing may also be necessary to respond to your request, provide an agreed service, meet legal requirements, or for another basis permitted by applicable law.

Who information may be shared with

Travel arrangements can require information to be shared with organisations involved in delivering the requested journey. Depending on the service, these may include airlines, hotels, ground-transport providers, visa or documentation providers, insurance providers, reservation or travel-technology systems, payment providers, and other suppliers necessary to fulfil or support the request.

We may also use service providers that support our business operations and technology. We do not describe such sharing as a sale of your personal information.

International travel and data transfers

Travel is inherently international. If your journey involves another country, relevant information may need to be processed or made available outside India so that suppliers can provide the requested service. Privacy and data-protection standards can differ between jurisdictions.

Retention and security

We aim to retain personal information only for as long as reasonably required for the purpose for which it was collected, to support the travel service and relationship, maintain necessary records, resolve disputes, or satisfy legal and regulatory requirements. We use reasonable organisational and technical measures intended to protect information under our control.

Your choices and rights

Subject to applicable law, you may have rights concerning access, correction, updating, erasure, consent withdrawal and grievance redressal. Requests can be sent to info@managed-travel.com. We may need to verify the request before acting on it.

Website, cookies and external services

Our website may use essential technical features and may use analytics or similar technologies to understand performance and usage. Where non-essential cookies or tracking technologies require a choice under applicable law, that choice should be presented through the website interface.

Our website may link to third-party websites or services. Their privacy practices are governed by their own notices and are not controlled by this notice.

Changes and contact

We may update this notice as our services, technology or legal requirements change. The current version will be published on this website with its latest update date.

Privacy questions or concerns may be sent to info@managed-travel.com or by post to Managed Travel Group, DLF FORUM, DLF Cyber City, Phase III, Sector 24, Gurgaon 122002, India.